Privacy Policy
How Probuild Digital LLC collects, uses, and protects your information.
This Privacy Policy describes how Probuild Digital LLC ("Probuild Digital," "we," "us," or "our") collects, uses, and shares information about you when you visit our website at probuilddigital.com, use our services, or otherwise interact with us, including through our product line Cottages Concierge.
By using our website or services, you consent to the practices described in this Privacy Policy.
1. Who We Are
Probuild Digital LLC is a Limited Liability Company organized under the laws of the State of Ohio, with its principal place of business in Saybrook, Ohio. Probuild Digital operates Cottages Concierge, an AI-powered guest concierge service for short-term rental properties.
For privacy-related questions, contact us at Zack.Pearson@probuilddigital.com.
2. Information We Collect
We collect the following categories of information:
Information you provide to us directly:
- Contact information (name, email address, phone number) when you sign up for our services, request information, or communicate with us
- Account information (business name, billing details, account preferences) for customers of Cottages Concierge or other Probuild Digital services
- Content you submit (property information, house rules, guest communications) when using Cottages Concierge
Information collected automatically:
- Usage data (pages visited, features used, interaction timestamps) when you use our website or services
- Device and connection information (IP address, browser type, operating system)
- Cookies and similar technologies for session management and analytics
Information from third parties:
- Service providers who help us operate our business (payment processors, communication providers, hosting providers)
- Publicly available business information when relevant to our services
3. How We Use Information
We use the information we collect to:
- Provide, operate, and improve our services
- Communicate with you about your account, services, and support requests
- Send transactional notifications (including SMS — see Section 4 below)
- Process payments and manage billing
- Detect, prevent, and address technical issues, fraud, or abuse
- Comply with legal obligations
- Develop new features and services
4. SMS Notifications
This section describes how we handle SMS messages sent through Cottages Concierge and other Probuild Digital services.
What messages we send: Probuild Digital LLC sends transactional SMS notifications through Cottages Concierge to property owners who have opted in. Messages alert property owners when their property's AI concierge captures a guest booking inquiry, when the system detects an upgrade in booking intent, or about other lead activity at their property. We do not send marketing or promotional SMS messages under this program.
How you opt in: Opt-in occurs explicitly. Property owners enable SMS notifications by toggling SMS to ON in their account preferences during onboarding or at any time afterward via their account dashboard. SMS notifications are off by default; you must affirmatively enable them. Each opt-in is per-account.
Message frequency: Message frequency depends on lead activity at your property. Typical volume is approximately 5–15 messages per month per property, though this varies based on booking inquiry volume.
Message and data rates: Message and data rates may apply. Charges are determined by your mobile carrier and are your responsibility.
Opting out: You can opt out of SMS notifications at any time by:
- Toggling SMS to OFF in your account preferences in the Cottages Concierge dashboard, or
- Replying STOP, CANCEL, UNSUBSCRIBE, QUIT, or END to any SMS message you receive from us
Once you opt out, you will receive a confirmation message and will no longer receive SMS notifications from the program. You may re-enable SMS at any time via your account preferences.
Getting help: Reply HELP to any SMS message for support information, or contact us at Zack.Pearson@probuilddigital.com.
Phone number handling: We never sell, rent, or share your phone number with third parties for marketing purposes. We share phone numbers only with our SMS delivery providers (such as Twilio) solely to deliver the messages you've opted into receiving, and only as necessary to operate the service.
Compliance: Our SMS program complies with the Telephone Consumer Protection Act (TCPA) and applicable carrier requirements under the A2P 10DLC framework.
5. How We Share Information
We share information only as needed to operate our services and as described below:
Service providers: We share information with third-party vendors who perform services on our behalf, such as cloud hosting, SMS and email delivery, payment processing, analytics, and customer support. These providers are contractually required to handle information only as needed to provide their services to us.
Legal compliance: We may disclose information when required by law, court order, or government request, or when we believe disclosure is necessary to protect our rights, property, or safety, or that of others.
Business transfers: If Probuild Digital is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control.
With your consent: We share information for other purposes with your explicit consent.
We do not sell your personal information to third parties.
6. Data Retention
We retain information for as long as your account is active or as needed to provide our services. We may retain certain information for longer periods to comply with legal obligations, resolve disputes, or enforce our agreements. When information is no longer needed, we delete or anonymize it.
7. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access the personal information we hold about you
- Correct inaccurate information
- Request deletion of your information
- Object to or restrict certain processing
- Withdraw consent (for processing based on consent)
- Data portability
To exercise these rights, contact us at Zack.Pearson@probuilddigital.com. We will respond to your request within the timeframes required by applicable law.
8. Security
We implement reasonable technical and organizational measures to protect information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
9. Children's Privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe we have collected such information, contact us and we will delete it promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated policy on this page with a revised "Last Updated" date. Material changes will be communicated through our services or by email when appropriate.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, contact us at:
Probuild Digital LLC
Saybrook, Ohio
Email: Zack.Pearson@probuilddigital.com